Payment & Refund Policy
Payments and Refund Policies and Related Information

CAC Theological Seminary (CACTS), Ile Ife primarily offers educational, training and related services to its students, alumni and applicants. As such, practically all the payments made on the CACTS, Ile Ife Portal are service related. In view of the foregoing and other considerations to avoid the Seminary being defrauded by commission or omission, the Seminary shall not permit or make any direct refunds through the Portal or Payment Service Provider to any student, applicant or alumni for any and all payments made through the CACTS, Ile Ife Portal.

All successful payments made on the Portal by any student are automatically credited to the Student's Ledger Account and the records in each Student's Ledger are immediately accessible to the student on the Portal.

Failed Transactions and Uncredited Bank Debits

You may make a payment and your bank account linked with the ATM Debit Card may be debited while the payment is yet to be credited on the Portal and displays "Failed Transaction". Reasons for failed transactions vary and may include communication error between the payment service provider and the banks, insufficient funds in the bank account linked with the ATM Debit Card, delayed delivery of OTP, authentication and authorization errors and network delays.

If you have made any payment on the Portal and the bank account linked to your ATM Debit Card has been debited while the payment was not succesful and has not been credited on the Portal, please follow these steps to resolve the issue:

  • Check the Payments or Failed Transactions section on your dashboard on the Portal and Re-Query the payment transactions that failed to see if they have been cleared by the Payment Service Provider and the associated bank.
  • If the Payment Transaction remained un-successful after re-querying the transaction, wait for five (5) minutes and try again to rule out network delays.
  • If the second re-quering is not successful, give 24 hours and re-query the payment transaction again on the Portal. Some dispense or network related errors are typically resolved within 24 hours. As such, the debitted funds may also have been re-credited back to the bank account linked with the ATM Debit Card used for the failed transaction. In such situation, you are free to attempt to make payment again since the wrong debit has been reversed.
  • If the debit on failed transaction has not been refunded after 24 hours and a Re-Query of the transaction on the Portal has not resulted in a successful transaction and crediting of your Student Ledger, then you should approach the ICT Unit Office to report the failed transation and the debit with clear evidence of the debit to your bank account or the account linked with the ATM Debit Card that was used for payment.
  • The ICT Unit Office will either resolve the failed transaction for you to be credited appropriately or refer you to the Bursary Unit for the processing of a refund or any other decision to be taken to resolve the issue.

Refunds Processing

All refunds processing are carried out by the Bursary Unit of the Seminary based on the instructions of the Management of the Seminary. Payments made in error on the Portal may not qualify for refunds. Applicants, Students and Alumni are therefore warned to always follow appropriate instructions before making any payment on the Portal. Where a payment may qualify for refund, the payment or refund may be subject to penalties and administrative charges that may make such refund impractical based on the amount involved.

Note that in cases where the Management of the Seminary has granted a refund, the refund may be achieved by transfer of funds back to your bank account, the bank account linked with the ATM Debit Card used for the related payment or by any other means that the Seminary finds convenient for the refund. Any refund that is processed by the Bursary may take from Three (3) Working Days to One Month before being credited to your bank account or the bank account linked with the ATM Debit Card used for the related payment.

Where a refund is being processed by the Bursary Unit of the Seminary, to avoid complicating the issue which may lead to undesirable results, DO NOT LODGE ANY COMPLAINT WITH YOUR BANK REGARDING THE SAME PAYMENT EXCEPT YOU HAVE BEEN SO INSTRUCTED BY THE BURSARY UNIT OR THE MANAGEMENT OF THE SEMINARY.

Understanding and Agreement

If you want to make any payment on the CACTS, Ile Ife Portal and you do not agree with or accept the policies contained herein in relation to the payments and any applicable refunds, please do not proceed with the payment. In such instances, please contact the Seminary for any clarifications you may require.

Proceeding to make any payment on the Portal signifies your understanding and agreement with the policies governing the payments and the processing of any applicable refunds as the case may be.

Note that Applicants, Students or Alumni that falsely report a payment that has been duly receipted or credited to the Student's Ledger as failed transaction, wrong debit or debit without value to the Banks to initiate a fraudulent reversal shall be treated as being fraudulent or attempting to defraud the Seminary.

If you have any questions regarding our Payment and Refund Policy, please contact the Seminary through the contact page on our website or by sending an email to info@cactsileife.edu.ng